A refund is a voluntary reversal of a payment that you initiate. Refunds return funds from your Swipe Aras balance account to the customer's original payment method.
Refund vs. Chargeback
Refund | Chargeback | |
|---|---|---|
Initiated by | You (the merchant) | The customer (via their bank) |
Cost | No additional fee in most cases | Subject to chargeback fees |
Speed | Typically 3–5 business days | Can take weeks |
Processing a refund proactively — before a customer disputes with their bank — is the best way to prevent a chargeback.
How to Issue a Refund
From the dashboard:
Find the transaction in your Transactions list
Click the transaction to open its detail view
Select Refund and enter the amount (full or partial)
Confirm the refund
Via API: See the Transactions section at api.araspayment.com/api-docs — specifically the POST /transactions/{id}/refund endpoint.
Partial Refunds
Partial refunds are supported. You can refund any amount up to the original transaction total. Multiple partial refunds against the same original payment are allowed.
Refund Timeline
Refunds typically appear on the customer's statement within 3–5 business days, depending on their card issuer or bank. ACH refunds may take longer.