Every payout has a status that reflects where it is in the transfer process.
Payout Status Reference
Status | What It Means |
|---|---|
Pending | Payout is queued and waiting for the next scheduled sweep run |
Processing | Payout has been initiated and is in transit through the banking system |
Completed | Funds have successfully reached your bank account |
Failed | The payout attempt failed. Check your bank account details and contact support. |
Cancelled | The payout was cancelled before processing (e.g., account status change) |
Returned | Funds were sent but returned by your bank (e.g., incorrect account details) |
On Hold | Payout is paused due to account suspension or compliance review |
What to Do When a Payout Fails or Returns
Failed: Check that your bank account details on file are correct. Contact your account manager to verify and retry.
Returned: Your bank rejected the incoming transfer. Verify your routing and account numbers are correct. Contact support.
There is no minimum payout threshold — any available balance is swept on the scheduled run.