Your Swipe Aras account always has exactly one status. Understanding what each status means helps you know what actions are available and when to contact support.
Status Reference
Status | Payments | Payouts | What It Means |
|---|---|---|---|
Pending | ❌ | ❌ | Account created but not yet submitted for approval. Complete hosted onboarding to proceed. |
Under Review | ❌ | ❌ | Account is under review. Additional documents may be requested. |
Active | ✅ | ✅ | Account is fully approved and operational. |
Suspended | ❌ | ⏸ | Account suspended. New payments are blocked and pending payouts are on hold. |
Closed | ❌ | ❌ | Account permanently closed. All historical data is preserved but no activity is possible. |
Notes on Specific Statuses
Suspended
If your account is suspended, you will not be able to accept new payments and any payouts that were pending will be placed on hold. Payouts are released when the suspension is lifted. Contact Swipe Aras immediately if your account is suspended unexpectedly.
Suspension does not cascade to other accounts — if you have sub-accounts or related stores, they are not automatically affected.
Closed
Accounts are never deleted from the platform. A closed account's transaction history, statements, and records remain accessible for audit and compliance purposes.
Transitions between statuses (except closure) are fully reversible by a Swipe Aras admin. Contact your account manager for any status change requests.